Shipping Policy
 

Last Updated: 6 July 2026
 

Thank you for supporting my small business! Every order is carefully prepared and packaged to ensure it arrives safely.
 

Processing Times
 

Most orders are processed within 3–5 business days unless otherwise stated on the product listing.

Custom or personalised items may require additional processing time. If there is a significant delay, I will contact you using the email address provided with your order.
 

Digital crochet patterns are delivered electronically and do not require shipping.
 

Shipping
 

Shipping costs are calculated at checkout based on your location and the size and weight of your order.

Once your order has been dispatched, you will receive confirmation by email. Where applicable, tracking information will also be provided.

Delivery times are estimates only and cannot be guaranteed, as they depend on the postal or courier service.
 

International Shipping
 

I am happy to ship to selected international destinations.
 

Please note that international customers are responsible for any customs duties, import taxes, VAT, handling fees, or other charges imposed by their country's customs authorities. These charges are not included in the purchase price or shipping costs.

Delivery times for international orders may vary due to customs processing and local postal services.
 

Incorrect Shipping Information
 

Please ensure your shipping address is correct before placing your order.

I cannot be held responsible for delays or non-delivery resulting from an incorrect or incomplete address provided at checkout. If an order is returned due to an incorrect address, additional shipping charges may apply before it can be resent.
 

Lost or Delayed Orders
 

Once an order has been handed to the postal or courier service, delivery is outside of my control.
 

If your parcel appears to be delayed or lost, please contact me and I will do my best to assist you in locating your shipment or submitting a claim with the courier where appropriate.
 

Damaged Parcels
 

If your parcel arrives with visible damage, please take photographs of the packaging and contents and contact me as soon as possible so I can investigate the issue with the delivery service.
 

Contact
 

If you have any questions about shipping or your order, please contact me using the details provided on my Contact page.